Customer Testimonials
Our salesman Danny Rivas at west Herr Lockport Nissan was easy to talk to and he took the time to show us the vehicles we were interested in. Once we decided on the color and model Danny made the rest of the process easy. I would recommend you to contact Danny if you’re looking for a new or used vehicle 716-625-8889
The dealership personnel treat me with kindness and respect. They have never tried to upcharge me with repairs to my car that are not needed. They finished the inspection and oil change, working into their lunch hour, because of the impending bad weather and high winds. I trust West Herr with all my automotive needs.
Sales personnel was fantastic! They didn’t treat me like a number. What I like and what I can afford ment something to them. They genuinely took my cares and concerns to heart, they had wonderful customer service and thanked me numerous times.
Jen and her coworker were extremely helpful. They made the car by an experience a pleasure and kept me updated with everything as it occurred. Bravo.
They were busy, but they took care of me anyway. Only waited for 15-20 to fix my issue
The dealership is very customer friendly,knowledgeable, and the service department is very tech savvy. This is what I experienced on my most recent visit.
John “Coach” Madden strikes again. Delivering a no hassle timely purchase in a time of need. My wife and I were visiting family in the area when I started to have some issues with my vehicle everything was covered under warranty and they got it taken care of in a very quick manner. However my wife and I felt it was time to upgrade to a newer used car. Only salesman that we trust is John. We had a bad deal with a dealer in our hometown in Texas. So we went to John who got us into a newer ... Read More DealerRater - Jun 11, 2025
Outstanding service !!!! Erik went above and beyond to get me into a new to me vehicle that was within my budget. Everyone at the West Herr Nissan of Lockport dealership was friendly, kind and made me feel welcome. If you want an over the top amazing car buying experience I highly recommend you visit the team
John Madden was extremely helpful and put everything in place to deal with a tire issue with Rogue lease that happened to be minutes before closing on a Saturday. Joe in service was extremely efficient and helpful to get me safely back on the road. Each of them made my wife and I comfortable and treated us like "family"!
Great service and friendly personnel and willing to go the extra mile. Comfortable waiting room.
Excellent sales personnel, excellent experience with the purchase of the car and the way we were taken care of
Great experience Jenn was fabulous!! Highly recommend them for your new car needs. Very professional and the service even helped with my trade. Great experience.
Great experience. Very informative and helpful Made my husband and I feel comfortable and answered all my questions.
I love the dealership almost always on top of things until just recently needed parts for my car and they were ordered in June I asked about them one time maybe in July and 1 but not both parts were available then I got super busy with work and hadn't been able to contact them-I went for service yesterday and low and behold the parts are there however I was not notified?? kinda strange we're all busy so that doesn't work Other than that the dealership has been awesome
Helpful with vehicle information. Friendly and I like the variety of cars. Happy with the staff being so helpful.
Superior in customer service, The staff was friendly, caring and extremely accommodating. Did not rush through the process and took the time to explain everything. Highly recommend this dealership!
We bought our Nissan Pathfinder Rock Creek two weeks ago at West Herr Nissan of Lockport and they definitely did not disappoint. Courteous, respectful, honest, above and beyond are just a few of the words I'd use to describe John "Coach" Madden and everyone there. Ask4Coach and you won't go wrong.
Great people to do business with a very knowledgeable staff felt comfortable with all the people
I had an amazing experience with John Madden aka “Coach”, at the Nissan of Lockport location. After my car was totaled from being rear-ended I was on a time crunch to get myself into a new vehicle. Stressed was an understatement!!! Thankfully I was connected to “Coach” and he was able to find me exactly what I was looking for within the first day of contact. He was professional, informative, and personable. “Coach” communicated clearly throughout the whole process and never once did I feel uncomfortable, rushed, or “pushed” as many young women feel when buying a car. I absolutely ... Read More DealerRater - Feb 20, 2024
Very friendly and efficient. Explained exactly what they are going to do and told me how things went. Wait time was extremely acceptable.
Very good service. Service was on time. Customer service was polite reasonable and very honest
Grace and Coach are easy to work with and with no hassle. Made the process of purchasing a vehicle seem-less. Would Recommend!
Erik Giardina and his team are SIMPLY THE BEST in what they do. I highly recommend them for the best experience in purchasing a new car or lease as I have done both with them. They treat you like your part of their family and when you leave you know you that you are now family ❤️
I have been going to West Herr Nissan in Lockport for 15 years. All my experiences with sales and service have been positive. Salesman John Madden is exceptional!
Very professional, taken care of right away. Everybody in the building was very friendly. I waited for car and it was not along wait
WORKED WITH ERIK GIARDINA COULD NOT ASKED FOR A BETTER SALES REP FOR THE COMPANY EVERY THING WAS DONE IN A ORDELY FASHION
Went to the dealership for service work on My Maxima which needed an oil change and tire rotation. Work was done quickly and cost was fair.
Great people and great service. Very helpful an knowledgeable. Glad I got my first new car!
The most professional, knowledgeable and honest team of car salespeople I have ever encountered in my many purchases through the years. Erik Giardina is in a class of his own when it comes to service dine right
I always get taken care of as soon as I get there and let me know what I need or want with fast and updates if it is taken longer
Always accommodating and helpful . Would recommend service and sales departments to anyone. Good experiences. Thank you
Fantastic customer service at this location! Thank you so much! I will always come back for all my maintenance/car needs!
Joseph in Service was extremely kind and helpful. Wait time was minimal. Service without issue. Thanks, West Herr Lockport!
Again another positive experience when dealing with West Herr Nissan of Lockport. Fast, efficient service provided by a friendly and competent experienced staff.
They meet your demands and work their butts off to get you into a car
Great salesperson (Tracy McMann), and everyone else I encountered. Questions were answered, options were presented for several vehicles, able to test drive them before making decision.
It took some doing, but in the end I got the vehicle I wanted, for the price I wanted. And in the process they were fair with my trade in value, and they bought out a lease on another vehicle that I had. I cant ask for much more than that.
I am now on my 4th consecutive lease from this dealership, and it has always been quick & easy. In addition, service has always been excellent.
Wish everything was this easy and hassle free! They took my car in on time, kept me posted on what they were doing, then texted me when it was done. Awesome. Everyone was pleasant and the waiting area was VERY clean and comfortable!
My wife's 2017 Rouge broke down and she limped it to the Lockport dealership. After explaining what the problem was, the girl at the desk said, "It will be a while... you don't have an appointment". I went to the dealer two days later and it wasn't even looked at. two days later I was told a scan was taken, but no one there knew how to read the codes. A week later, I talked to the salesperson who sold her the vehicle AND the in-shop tech. I told them what the problem was. I finally ... Read More DealerRater - Dec 1, 2022
Short wait. Great staff. Good service. Car was ready before I expected it to be.
Had a great experience when I brought in my 2013 Nissan for what I thought was a possible sensor issue. Joe called me with a different diagnosis , suggested I check on my brake warranty. He was so helpful, it was great to have someone that wanted to work with you instead of trying to make a sale.
they are professional, courteous, fair minded, and great to deal with. they made my car buying experience seamless and actually enjoyable. would highly recommend them too anyone looking for a true no hassle experience.
great service, kept informed of the service being done. very efficient way time and check out.
This is a great dealership have leased the last 11 years finally decided to buy all Nissan Rogues never any issues got all service done at dealer also and will continue to do so
West Herr Nissan is absolutely the best! Especially Derek Vandriel who has always treated us as family and a friend. This is our 3rd purchase from Derek. If you are new to the dealership let Derek wrap you in care and concern.
No pressure, honest and true customer service and support! An amazing car buying experience. I will be a customer for life!
I was treated awesome at West Herr Nissan of Lockport my salesman John Madden was great he made purchasing a car easy. He explained everything and answered all questions I had, He was not pushy we were able to text back and forth and he answered in minutes. My finance guy John Camp was great too he worked for me to get the what I needed to be able to buy. I would recommend West Herr anytime, they made me feel like one of the family not just another sale.
Great service department and service manager, The mechanics are the best in the business and care about your vehicle. Once arriving at the dealer you are you are taken care within a few minutes. Repairs are done quickly and work is explained so you always understand what was done.
Easy to make my appointment around my schedule. Planned on I'll change and rotation of the tires. I was reminded by Joseph my back tires needed service. I did forget I was told 3 months ago that service would be needed. So glad I visited dealership for service. They always follow up what is needed. I'm very satisfied with Service.
They are so helpful and sincere about what they can do for you. They do bend over backwards to please you if they Can. I would go back in a hot minute
Took my 2017.5 Nissan Rogue in for a repair/Recall, Things were more involved then originally thought ( Got me a free Rogue rental ) and a Very minor accident happened in the parking Lot, They fixed everything and then some, took care of everything ( SUV and Myself ) and made everything right, Highly recommend West Herr Lockport Nissan, Especially CHAD RUNIONS ( Manager of Service ) and ERIK GIARDINA ( Salesman ) both amazing people.
Just bought my 5th vehicle from the Cappellino's last night, am very happy as always. Always a pleasure doing business there. The price was right too!
