Again another positive experience when dealing with West Herr Nissan of Lockport. Fast, efficient service provided by a friendly and competent experienced staff.

Great experience with Erik as usual. Only business I’ve dealt with lately that treats you right. He made the experience as pain free as possible

They meet your demands and work their butts off to get you into a car

Great salesperson (Tracy McMann), and everyone else I encountered. Questions were answered, options were presented for several vehicles, able to test drive them before making decision.

It took some doing, but in the end I got the vehicle I wanted, for the price I wanted. And in the process they were fair with my trade in value, and they bought out a lease on another vehicle that I had. I cant ask for much more than that.

Quick friendly service by all the staff. Had my oil changed and my vehicle was inspected for a recall. Very good experience and was happy with the results

I am now on my 4th consecutive lease from this dealership, and it has always been quick & easy. In addition, service has always been excellent.

I’m very happy with my Nissan Rogue. Special thanks to Mackenzie and team for making the process very easy! I was in and out the same day. I would recommend their services

Wish everything was this easy and hassle free! They took my car in on time, kept me posted on what they were doing, then texted me when it was done. Awesome. Everyone was pleasant and the waiting area was VERY clean and comfortable!

Straightforward and trustworthy dealership that made the process easy. I left with exactly the car I wanted at the price point I needed. Jen W was a pleasure to work with and is an asset to the West Herr team. 😁

It took a few cars for me to choose the right one but my salesperson Tracy did not give up and did a great job finding the vehicle I wanted.

What else can I say, John Madden stuck out his neck for me and I left with the vehicle l was leasing turned in with equity even though I still had term left on the lease, and a payment that fit my budget. Even though I was not looking turn in my lease vehicle, he definitely had my back and would recommend him and Lockport West Herr Nissan to those of you who are thorough, conscientious, and open minded. He informed me of a new vehicle to take advantage of and was an upgrade to the vehicle I was leasing at the time. I was caught off guard at that moment, though he helped me see all of my options and in turn make a decision that was best for me and my budget. They will not let you miss out on great deals that have you in mind. All of the staff there are knowledgeable, warm, considerate, and thoughtful.

Short wait. Great staff. Good service. Car was ready before I expected it to be.

Had a great experience when I brought in my 2013 Nissan for what I thought was a possible sensor issue. Joe called me with a different diagnosis , suggested I check on my brake warranty. He was so helpful, it was great to have someone that wanted to work with you instead of trying to make a sale.

I am a devoted Murano driver and a deer jumped into the windshield of my beautiful 2018 Platinum (thankfully no one was hurt!). I contacted West Herr in Lockport on a Monday and Tracy answered my call...what a blessing! She was amazing and quite the "woman of action"! She located and secured a 2023 Platinum Murano with my EXACT requirements and my husband and I drove it home the following day, and she even made arrangements for me to drop off my rental car! Everyone that I encountered at the dealership had smiles on their faces and were very friendly and accommodating. I was very impressed with the presentation that the Finance Manager Joe walked us through regarding the West Herr business philosophy, commitment to customer service, warranty options and future trade-in value. I am loving my new Murano and can't thank Tracy enough for making this happen so quickly and efficiently! I will definitely recommend Tracy and West Herr to all of my friends!

My first time at West Herr!!! My friend, Dorrie, suggested I talk with her friend John Madden when I was looking for a different vehicle. John contacted me to see what I was looking for and I told him a Honda Pilot. Within an hour he sent me links to 5 different ones, and the next day he brought one to me at my place of employment so I could test drive it! That one didn't have all the options I wanted so he brought another one for me to test drive a day later. I loved it! So within a week I traded my vehicle and had another one in it's place. John isn't just a salesman, he's just an awesome all around person. He's the kind of guy you'd have over for dinner and enjoy great conversations and lots of laughs- he will always be my "go to guy" if I, or my family, needs another vehicle- excellent service!!!

Jen was awesome to work with. Very polite and knowledgeable. They gave me almost twice the other dealers on my trade. I appreciate a no nonsense dealer!

I worked with Derek to get a used car. The process was very smooth! This dealership was the first one I went to, and I wouldn’t have had it any other way. Derek spoke very highly of West Herr’s standards and it instilled confidence in me that this was the place to buy my car.

Awesome job ! Took a look at the problem and fixed it very professional and polite and kept me Informed about how much longer for my car

they are professional, courteous, fair minded, and great to deal with. they made my car buying experience seamless and actually enjoyable. would highly recommend them too anyone looking for a true no hassle experience.

Brought my vehicle in for yearly inspection and had to have both ball joints replaced. Worked with Chad he was extremely helpful. Always visit dealership for any service needed

Brought my vehicle in for yearly inspection and they found my lower ball joints need to be replaced and the service was excellent. Chad was my contact!

great service, kept informed of the service being done. very efficient way time and check out.

My husband lost his key to the car. Service was quick though I did have to at $350.00 for the replacement. The store is very clean

This is a great dealership have leased the last 11 years finally decided to buy all Nissan Rogues never any issues got all service done at dealer also and will continue to do so