John “Coach” Madden strikes again. Delivering a no hassle timely purchase in a time of need. My wife and I were visiting family in the area when I started to have some issues with my vehicle everything was covered under warranty and they got it taken care of in a very quick manner. However my wife and I felt it was time to upgrade to a newer used car. Only salesman that we trust is John. We had a bad deal with a dealer in our hometown in Texas. So we went to John who got us into a newer Ram with favorable terms. So if you are looking for a vehicle go to West Herr Nissan in Lockport and Ask for Coach. He will take care of you. Whenever we need a new vehicle we will travel the 1500 miles one way or another to have John sell us our new ride.

Outstanding service !!!! Erik went above and beyond to get me into a new to me vehicle that was within my budget. Everyone at the West Herr Nissan of Lockport dealership was friendly, kind and made me feel welcome. If you want an over the top amazing car buying experience I highly recommend you visit the team

John Madden was extremely helpful and put everything in place to deal with a tire issue with Rogue lease that happened to be minutes before closing on a Saturday. Joe in service was extremely efficient and helpful to get me safely back on the road. Each of them made my wife and I comfortable and treated us like "family"!

Great service and friendly personnel and willing to go the extra mile. Comfortable waiting room.

Excellent sales personnel, excellent experience with the purchase of the car and the way we were taken care of

Great experience Jenn was fabulous!! Highly recommend them for your new car needs. Very professional and the service even helped with my trade. Great experience.

Great experience. Very informative and helpful Made my husband and I feel comfortable and answered all my questions.

I love the dealership almost always on top of things until just recently needed parts for my car and they were ordered in June I asked about them one time maybe in July and 1 but not both parts were available then I got super busy with work and hadn't been able to contact them-I went for service yesterday and low and behold the parts are there however I was not notified?? kinda strange we're all busy so that doesn't work Other than that the dealership has been awesome

Helpful with vehicle information. Friendly and I like the variety of cars. Happy with the staff being so helpful.

Superior in customer service, The staff was friendly, caring and extremely accommodating. Did not rush through the process and took the time to explain everything. Highly recommend this dealership!

We bought our Nissan Pathfinder Rock Creek two weeks ago at West Herr Nissan of Lockport and they definitely did not disappoint. Courteous, respectful, honest, above and beyond are just a few of the words I'd use to describe John "Coach" Madden and everyone there. Ask4Coach and you won't go wrong.

Great people to do business with a very knowledgeable staff felt comfortable with all the people

I had an amazing experience with John Madden aka “Coach”, at the Nissan of Lockport location. After my car was totaled from being rear-ended I was on a time crunch to get myself into a new vehicle. Stressed was an understatement!!! Thankfully I was connected to “Coach” and he was able to find me exactly what I was looking for within the first day of contact. He was professional, informative, and personable. “Coach” communicated clearly throughout the whole process and never once did I feel uncomfortable, rushed, or “pushed” as many young women feel when buying a car. I absolutely LOVE my new vehicle and am so grateful for the buying experience I had.

Very friendly and efficient. Explained exactly what they are going to do and told me how things went. Wait time was extremely acceptable.

Very good service. Service was on time. Customer service was polite reasonable and very honest